Zendesk
Last updated
Last updated
You can find your Zendesk app credentials by visiting your Zendesk Developer App Console.
You'll need the following information to set up your Zendesk app with Paragon:
Client ID
Client Secret
Paragon provides a redirect URL to send information to your Zendesk app. To add the redirect URL to your Zendesk app:
1. Copy the link under "Redirect URL" in your integration settings in Paragon. The Redirect URL is:
2. In your Zendesk dashboard, click the gear icon on the left.
3. Under Channels > API > OAuth Clients, click the "Add OAuth Client" button.
4. Fill out your Client Name and Description.
5. Under "Redirect URLs", paste the Redirect URL from Paragon.
6. Set the "Client Kind" to Confidential
7. Press the Save button.
8. Scroll down to the bottom of the page to copy your Secret. We'll use this in the next step.
Your OAuth app created with the steps above will only work in your own test Zendesk account sandbox until steps to “globalize” the app are followed. Refer to the instructions for enabling the global app.
1. Select Zendesk from the Integrations Catalog.
2. Under Integrations > Connected Integrations > {YOUR_APP} > Settings, fill out your credentials from the end of Step 1 in their respective sections:
Client ID: Found at the end of Step 1.
Client Secret: Found at the end of Step 1.
Press the blue "Connect" button to save your credentials.
Note: Leaving the Client ID and Client Secret blank will use Paragon development keys.
Once your users have connected their Zendesk account, you can use the Paragon SDK to access the Zendesk API on behalf of connected users.
See the Zendesk REST API documentation for their full API reference.
Any Zendesk API endpoints can be accessed with the Paragon SDK as shown in this example.
Once your Zendesk account is connected, you can add steps to perform the following actions:
Create Ticket
Update Ticket
Add Comment to Ticket
Search Tickets
Get Ticket by ID
Get Users
When creating or updating tickets in Zendesk, you can reference data from previous steps by typing {{ to invoke the variable menu.
Webhook triggers can be used to run workflows based on events in your users' Zendesk account. For example, you might want to trigger a workflow whenever new tickets are created Zendesk to sync your users' Zendesk tickets to your application in real-time.
You can find the full list of Webhook Triggers for Zendesk below:
New Ticket
Ticket Updated
A global OAuth application registration is required with Zendesk in order to allow connections from Zendesk users outside of your Zendesk organization. Follow the steps provided by Zendesk's developer documentation for publishing your Zendesk Application.
