You can find your Freshdesk credentials in your Freshdesk account.You’ll need the following information to set up your Freshdesk account with Paragon Connect:
Once your users have connected their Freshdesk account, you can use the Paragon SDK to access the Freshdesk API on behalf of connected users.See the Freshdesk REST API documentation for their full API reference.Any Freshdesk API endpoints can be accessed with the Paragon SDK as shown in this example.
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// You can find your project ID in the Overview tab of any Integration// Authenticate the userparagon.authenticate(<ProjectId>, <UserToken>);// Get all ticketsparagon.request("freshdesk", "/tickets", { method: "GET"});// Create a ticketparagon.request("freshdesk", "/tickets", { method: "POST", body: { description: "Details about the issue...", subject: "Support Needed...", email: "[email protected]", priority: 1, status: 2, cc_emails: ["[email protected]","[email protected]"] }});// Get all contactsparagon.request("freshdesk", "/contacts", { method: "GET"});
Once your Freshdesk account is connected, you can add steps to perform the following actions:
Create Ticket
Update Ticket
Get Ticket by ID
Delete Ticket
Additionally, you can also use the Freshdesk Request step to access any of Freshdesk’s API endpoints without the authentication piece.When creating or updating records in Freshdesk, you can reference data from previous steps by typing {{ to invoke the variable menu.