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Paragon’s concurrency SLA is the number of step executions that can run at a given time across all of your Connected Users. For example, if you have a concurrency SLA of 20, you can have up to 20 step executions running in the background at a given time.

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Concurrency Levels

Our Concurrency SLA for our standard plans is as follows:
PlanConcurrency SLA
Trial5 step executions
Pro20 step executions
EnterpriseUp to 1,000 step executions
Enterprise customers may contact their Customer Success Manager to configure their Concurrency SLA.

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What happens if I reach my Concurrency SLA?

When you exceed this SLA, new step executions will be queued up for execution and show as Not Started in Task History. Paragon accepts and stores all executions and will only execute them once the concurrent workflows drop below the SLA limit.
To upgrade your Paragon subscription to a higher usage tier for concurrent workflows, contact Sales or reach out to your Customer Success Manager.