Get Ticket By ID
curl --request POST \
--url 'https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_GET_TICKET_BY_ID' \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"tool": "ZENDESK_GET_TICKET_BY_ID",
"parameters": {
"ticketId": "<string>"
}
}
'import requests
url = "https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_GET_TICKET_BY_ID"
payload = {
"tool": "ZENDESK_GET_TICKET_BY_ID",
"parameters": { "ticketId": "<string>" }
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({tool: 'ZENDESK_GET_TICKET_BY_ID', parameters: {ticketId: '<string>'}})
};
fetch('https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_GET_TICKET_BY_ID', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_GET_TICKET_BY_ID",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'tool' => 'ZENDESK_GET_TICKET_BY_ID',
'parameters' => [
'ticketId' => '<string>'
]
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_GET_TICKET_BY_ID"
payload := strings.NewReader("{\n \"tool\": \"ZENDESK_GET_TICKET_BY_ID\",\n \"parameters\": {\n \"ticketId\": \"<string>\"\n }\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_GET_TICKET_BY_ID")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"tool\": \"ZENDESK_GET_TICKET_BY_ID\",\n \"parameters\": {\n \"ticketId\": \"<string>\"\n }\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_GET_TICKET_BY_ID")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"tool\": \"ZENDESK_GET_TICKET_BY_ID\",\n \"parameters\": {\n \"ticketId\": \"<string>\"\n }\n}"
response = http.request(request)
puts response.read_body{
"ticket": {
"url": "https://example.zendesk.com/api/v2/tickets/35436.json",
"id": 35436,
"external_id": null,
"via": {
"channel": "api",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-10-16T05:54:37Z",
"updated_at": "2026-10-16T05:54:37Z",
"generated_timestamp": 360000660077,
"type": null,
"subject": "[Paragon docs test] safe to delete",
"raw_subject": "[Paragon docs test] safe to delete",
"description": "Temporary ticket created while documenting ActionKit responses. Deleted right after.",
"priority": "normal",
"status": "open",
"recipient": null,
"requester_id": 360000020441,
"submitter_id": 360000020441,
"assignee_id": 360000040777,
"organization_id": null,
"group_id": 360000060358,
"collaborator_ids": [],
"follower_ids": [],
"email_cc_ids": [],
"forum_topic_id": null,
"problem_id": null,
"has_incidents": false,
"is_public": true,
"due_at": null,
"tags": [],
"custom_fields": [
{
"id": 360000080418,
"value": null
},
{
"id": 360000100193,
"value": null
},
{
"id": 360000120129,
"value": null
},
{
"id": 360000140177,
"value": null
},
{
"id": 360000160113,
"value": null
},
{
"id": 360000180609,
"value": null
},
{
"id": 360000200409,
"value": null
},
{
"id": 360000220953,
"value": null
},
{
"id": 360000240465,
"value": null
},
{
"id": 360000260201,
"value": null
},
{
"id": 360000280353,
"value": null
},
{
"id": 360000300641,
"value": null
},
{
"id": 360000320209,
"value": null
}
],
"satisfaction_rating": {
"score": "unoffered"
},
"sharing_agreement_ids": [],
"custom_status_id": 360000340813,
"encoded_id": "V0WRRD-5DM05",
"fields": [
{
"id": 360000080418,
"value": null
},
{
"id": 360000100193,
"value": null
},
{
"id": 360000120129,
"value": null
},
{
"id": 360000140177,
"value": null
},
{
"id": 360000160113,
"value": null
},
{
"id": 360000180609,
"value": null
},
{
"id": 360000200409,
"value": null
},
{
"id": 360000220953,
"value": null
},
{
"id": 360000240465,
"value": null
},
{
"id": 360000260201,
"value": null
},
{
"id": 360000280353,
"value": null
},
{
"id": 360000300641,
"value": null
},
{
"id": 360000320209,
"value": null
}
],
"followup_ids": [],
"brand_id": 360000360398,
"allow_channelback": false,
"allow_attachments": true,
"from_messaging_channel": false,
"support_type": "agent"
}
}Tools
Get Ticket By ID
POST
/
projects
/
{project_id}
/
tools
/
#ZENDESK_GET_TICKET_BY_ID
Get Ticket By ID
curl --request POST \
--url 'https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_GET_TICKET_BY_ID' \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"tool": "ZENDESK_GET_TICKET_BY_ID",
"parameters": {
"ticketId": "<string>"
}
}
'import requests
url = "https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_GET_TICKET_BY_ID"
payload = {
"tool": "ZENDESK_GET_TICKET_BY_ID",
"parameters": { "ticketId": "<string>" }
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({tool: 'ZENDESK_GET_TICKET_BY_ID', parameters: {ticketId: '<string>'}})
};
fetch('https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_GET_TICKET_BY_ID', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_GET_TICKET_BY_ID",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'tool' => 'ZENDESK_GET_TICKET_BY_ID',
'parameters' => [
'ticketId' => '<string>'
]
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_GET_TICKET_BY_ID"
payload := strings.NewReader("{\n \"tool\": \"ZENDESK_GET_TICKET_BY_ID\",\n \"parameters\": {\n \"ticketId\": \"<string>\"\n }\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_GET_TICKET_BY_ID")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"tool\": \"ZENDESK_GET_TICKET_BY_ID\",\n \"parameters\": {\n \"ticketId\": \"<string>\"\n }\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_GET_TICKET_BY_ID")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"tool\": \"ZENDESK_GET_TICKET_BY_ID\",\n \"parameters\": {\n \"ticketId\": \"<string>\"\n }\n}"
response = http.request(request)
puts response.read_body{
"ticket": {
"url": "https://example.zendesk.com/api/v2/tickets/35436.json",
"id": 35436,
"external_id": null,
"via": {
"channel": "api",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-10-16T05:54:37Z",
"updated_at": "2026-10-16T05:54:37Z",
"generated_timestamp": 360000660077,
"type": null,
"subject": "[Paragon docs test] safe to delete",
"raw_subject": "[Paragon docs test] safe to delete",
"description": "Temporary ticket created while documenting ActionKit responses. Deleted right after.",
"priority": "normal",
"status": "open",
"recipient": null,
"requester_id": 360000020441,
"submitter_id": 360000020441,
"assignee_id": 360000040777,
"organization_id": null,
"group_id": 360000060358,
"collaborator_ids": [],
"follower_ids": [],
"email_cc_ids": [],
"forum_topic_id": null,
"problem_id": null,
"has_incidents": false,
"is_public": true,
"due_at": null,
"tags": [],
"custom_fields": [
{
"id": 360000080418,
"value": null
},
{
"id": 360000100193,
"value": null
},
{
"id": 360000120129,
"value": null
},
{
"id": 360000140177,
"value": null
},
{
"id": 360000160113,
"value": null
},
{
"id": 360000180609,
"value": null
},
{
"id": 360000200409,
"value": null
},
{
"id": 360000220953,
"value": null
},
{
"id": 360000240465,
"value": null
},
{
"id": 360000260201,
"value": null
},
{
"id": 360000280353,
"value": null
},
{
"id": 360000300641,
"value": null
},
{
"id": 360000320209,
"value": null
}
],
"satisfaction_rating": {
"score": "unoffered"
},
"sharing_agreement_ids": [],
"custom_status_id": 360000340813,
"encoded_id": "V0WRRD-5DM05",
"fields": [
{
"id": 360000080418,
"value": null
},
{
"id": 360000100193,
"value": null
},
{
"id": 360000120129,
"value": null
},
{
"id": 360000140177,
"value": null
},
{
"id": 360000160113,
"value": null
},
{
"id": 360000180609,
"value": null
},
{
"id": 360000200409,
"value": null
},
{
"id": 360000220953,
"value": null
},
{
"id": 360000240465,
"value": null
},
{
"id": 360000260201,
"value": null
},
{
"id": 360000280353,
"value": null
},
{
"id": 360000300641,
"value": null
},
{
"id": 360000320209,
"value": null
}
],
"followup_ids": [],
"brand_id": 360000360398,
"allow_channelback": false,
"allow_attachments": true,
"from_messaging_channel": false,
"support_type": "agent"
}
}Provider API: Zendesk Support API (v2).
Authorizations
Your Paragon User Token (JWT), which you can generate using your project's signing keys.
Path Parameters
Your Paragon Project ID. You can copy your Project ID from your dashboard URL or by clicking Copy Project ID under the Environment switcher.
Body
application/json
Response
200 - application/json
The Zendesk Support API response for a single ticket. The ticket is wrapped in ticket. The fields depend on your Zendesk account configuration, including custom fields.