API Reference
curl --request POST \
--url 'https://actionkit.useparagon.com/projects/{project_id}/actions/#ZENDESK_CREATE_TICKET' \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"action": "ZENDESK_CREATE_TICKET",
"parameters": {
"ticketSubject": "<string>",
"ticketDescription": "<string>",
"requesterName": "<string>",
"requesterEmail": "<string>",
"assigneeId": "<string>",
"ticketType": "problem",
"ticketPriority": "urgent",
"ticketStatus": "new",
"ticketDueAt": "2023-12-25",
"ticketTags": "<string>",
"ticketExternalId": "<string>",
"ticketCustomFields": {}
}
}
'Create Ticket
curl --request POST \
--url 'https://actionkit.useparagon.com/projects/{project_id}/actions/#ZENDESK_CREATE_TICKET' \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"action": "ZENDESK_CREATE_TICKET",
"parameters": {
"ticketSubject": "<string>",
"ticketDescription": "<string>",
"requesterName": "<string>",
"requesterEmail": "<string>",
"assigneeId": "<string>",
"ticketType": "problem",
"ticketPriority": "urgent",
"ticketStatus": "new",
"ticketDueAt": "2023-12-25",
"ticketTags": "<string>",
"ticketExternalId": "<string>",
"ticketCustomFields": {}
}
}
'Authorizations
Your Paragon User Token (JWT), which you can generate using your project's signing keys.
Path Parameters
Your Paragon Project ID. You can copy your Project ID from your dashboard URL or by clicking Copy Project ID under the Environment switcher.
Body
Show child attributes
Show child attributes
Subject (example: "Help, my printer is on fire!")
Description : The first comment that appears on the ticket. (example: "The smoke is very colorful.")
Requester Name : The name of the user who requested this ticket. If you add this field, you must also specify a Request Email in the next field. (example: "Jane Customer")
Requester Email : The subtitle of the user who requested this ticket. (example: "[email protected]")
Assignee ID : The Zendesk Agent assigned to this Ticket. Use Connect Portal Workflow Settings to allow users to select an Assignee. (example: "{{settings.assignee}}")
Type
problem, incident, question, task Priority
urgent, high, normal, low Status
new, open, pending, hold, solved, closed Due At: If this is a ticket of type "task" it has a due date (ISO 8601 timestamp).
Tags : The array of tags applied to this ticket. (example: "["enterprise", "other_tag"]")
External ID : An ID you can use to link Zendesk Support tickets to local records
Custom fields (example: "[ { "id": 27642, "value": "745" }, { "id": 27648, "value": "yes" } ]")
Response
Success
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