Get Ticket Audits
curl --request POST \
--url 'https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_GET_TICKET_AUDITS' \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"tool": "ZENDESK_GET_TICKET_AUDITS",
"parameters": {
"ticketId": "<string>",
"paginationParameters": {
"pageCursor": "<string>",
"limit": 123
}
}
}
'import requests
url = "https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_GET_TICKET_AUDITS"
payload = {
"tool": "ZENDESK_GET_TICKET_AUDITS",
"parameters": {
"ticketId": "<string>",
"paginationParameters": {
"pageCursor": "<string>",
"limit": 123
}
}
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
tool: 'ZENDESK_GET_TICKET_AUDITS',
parameters: {
ticketId: '<string>',
paginationParameters: {pageCursor: '<string>', limit: 123}
}
})
};
fetch('https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_GET_TICKET_AUDITS', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_GET_TICKET_AUDITS",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'tool' => 'ZENDESK_GET_TICKET_AUDITS',
'parameters' => [
'ticketId' => '<string>',
'paginationParameters' => [
'pageCursor' => '<string>',
'limit' => 123
]
]
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_GET_TICKET_AUDITS"
payload := strings.NewReader("{\n \"tool\": \"ZENDESK_GET_TICKET_AUDITS\",\n \"parameters\": {\n \"ticketId\": \"<string>\",\n \"paginationParameters\": {\n \"pageCursor\": \"<string>\",\n \"limit\": 123\n }\n }\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_GET_TICKET_AUDITS")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"tool\": \"ZENDESK_GET_TICKET_AUDITS\",\n \"parameters\": {\n \"ticketId\": \"<string>\",\n \"paginationParameters\": {\n \"pageCursor\": \"<string>\",\n \"limit\": 123\n }\n }\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_GET_TICKET_AUDITS")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"tool\": \"ZENDESK_GET_TICKET_AUDITS\",\n \"parameters\": {\n \"ticketId\": \"<string>\",\n \"paginationParameters\": {\n \"pageCursor\": \"<string>\",\n \"limit\": 123\n }\n }\n}"
response = http.request(request)
puts response.read_body{
"records": [
{
"id": 360000380729,
"ticket_id": 35436,
"created_at": "2026-10-16T05:54:37Z",
"author_id": 360000040777,
"metadata": {
"system": {
"client": "axios/0.24.0",
"ip_address": "203.0.113.10",
"transaction_id": "01M51MDM0R597S5YPXMHR46ANH",
"location": "Example City, United States",
"latitude": 39.0469,
"longitude": -77.4903
},
"custom": {},
"notifications_suppressed_for": [
360000020441
]
},
"events": [
{
"id": 360000400857,
"type": "Comment",
"author_id": 360000020441,
"body": "Temporary ticket created while documenting ActionKit responses. Deleted right after.",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Temporary ticket created while documenting ActionKit responses. Deleted right after.</p></div>",
"plain_body": "Temporary ticket created while documenting ActionKit responses. Deleted right after.",
"public": true,
"attachments": [],
"audit_id": 360000380729
},
{
"id": 360000420985,
"type": "Create",
"value": "360000020441",
"field_name": "requester_id"
},
{
"id": 360000440113,
"type": "Create",
"value": "normal",
"field_name": "priority"
},
{
"id": 360000460241,
"type": "Create",
"value": "[Paragon docs test] safe to delete",
"field_name": "subject"
},
{
"id": 360000480369,
"type": "Create",
"value": null,
"field_name": "type"
},
{
"id": 360000500497,
"type": "Create",
"value": "open",
"field_name": "status"
},
{
"id": 360000520625,
"type": "Create",
"value": "360000060358",
"field_name": "group_id"
},
{
"id": 360000540753,
"type": "Create",
"value": "360000040777",
"field_name": "assignee_id"
},
{
"id": 360000560881,
"type": "Create",
"value": "360000340813",
"field_name": "custom_status_id"
},
{
"id": 360000580009,
"type": "Create",
"value": "360000600377",
"field_name": "ticket_form_id"
},
{
"id": 360000620137,
"type": "Notification",
"via": {
"channel": "rule",
"source": {
"from": {
"deleted": false,
"title": "Notify all agents of received request",
"id": 360000640977
},
"rel": "trigger"
}
},
"subject": "[{{ticket.account}}] {{ticket.title}}",
"body": "A ticket (#{{ticket.id}}) by {{ticket.requester.name}} has been received. It is unassigned.\n\n{{ticket.comments_formatted}}",
"recipients": [
360000040777
]
}
],
"via": {
"channel": "api",
"source": {
"from": {},
"to": {},
"rel": null
}
}
},
{
"id": 360000680761,
"ticket_id": 35436,
"created_at": "2026-10-16T05:54:38Z",
"author_id": 360000040777,
"metadata": {
"system": {
"client": "axios/0.24.0",
"ip_address": "203.0.113.10",
"transaction_id": "01M51MDNKQTRNXX8FW0SR0X93V",
"location": "Example City, United States",
"latitude": 39.0469,
"longitude": -77.4903
},
"custom": {}
},
"events": [
{
"id": 360000700889,
"type": "Change",
"value": "high",
"field_name": "priority",
"previous_value": "normal"
}
],
"via": {
"channel": "api",
"source": {
"from": {},
"to": {},
"rel": null
}
}
}
],
"nextPageCursor": null
}Tools
Get Ticket Audits
POST
/
projects
/
{project_id}
/
tools
/
#ZENDESK_GET_TICKET_AUDITS
Get Ticket Audits
curl --request POST \
--url 'https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_GET_TICKET_AUDITS' \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"tool": "ZENDESK_GET_TICKET_AUDITS",
"parameters": {
"ticketId": "<string>",
"paginationParameters": {
"pageCursor": "<string>",
"limit": 123
}
}
}
'import requests
url = "https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_GET_TICKET_AUDITS"
payload = {
"tool": "ZENDESK_GET_TICKET_AUDITS",
"parameters": {
"ticketId": "<string>",
"paginationParameters": {
"pageCursor": "<string>",
"limit": 123
}
}
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
tool: 'ZENDESK_GET_TICKET_AUDITS',
parameters: {
ticketId: '<string>',
paginationParameters: {pageCursor: '<string>', limit: 123}
}
})
};
fetch('https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_GET_TICKET_AUDITS', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_GET_TICKET_AUDITS",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'tool' => 'ZENDESK_GET_TICKET_AUDITS',
'parameters' => [
'ticketId' => '<string>',
'paginationParameters' => [
'pageCursor' => '<string>',
'limit' => 123
]
]
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_GET_TICKET_AUDITS"
payload := strings.NewReader("{\n \"tool\": \"ZENDESK_GET_TICKET_AUDITS\",\n \"parameters\": {\n \"ticketId\": \"<string>\",\n \"paginationParameters\": {\n \"pageCursor\": \"<string>\",\n \"limit\": 123\n }\n }\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_GET_TICKET_AUDITS")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"tool\": \"ZENDESK_GET_TICKET_AUDITS\",\n \"parameters\": {\n \"ticketId\": \"<string>\",\n \"paginationParameters\": {\n \"pageCursor\": \"<string>\",\n \"limit\": 123\n }\n }\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_GET_TICKET_AUDITS")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"tool\": \"ZENDESK_GET_TICKET_AUDITS\",\n \"parameters\": {\n \"ticketId\": \"<string>\",\n \"paginationParameters\": {\n \"pageCursor\": \"<string>\",\n \"limit\": 123\n }\n }\n}"
response = http.request(request)
puts response.read_body{
"records": [
{
"id": 360000380729,
"ticket_id": 35436,
"created_at": "2026-10-16T05:54:37Z",
"author_id": 360000040777,
"metadata": {
"system": {
"client": "axios/0.24.0",
"ip_address": "203.0.113.10",
"transaction_id": "01M51MDM0R597S5YPXMHR46ANH",
"location": "Example City, United States",
"latitude": 39.0469,
"longitude": -77.4903
},
"custom": {},
"notifications_suppressed_for": [
360000020441
]
},
"events": [
{
"id": 360000400857,
"type": "Comment",
"author_id": 360000020441,
"body": "Temporary ticket created while documenting ActionKit responses. Deleted right after.",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Temporary ticket created while documenting ActionKit responses. Deleted right after.</p></div>",
"plain_body": "Temporary ticket created while documenting ActionKit responses. Deleted right after.",
"public": true,
"attachments": [],
"audit_id": 360000380729
},
{
"id": 360000420985,
"type": "Create",
"value": "360000020441",
"field_name": "requester_id"
},
{
"id": 360000440113,
"type": "Create",
"value": "normal",
"field_name": "priority"
},
{
"id": 360000460241,
"type": "Create",
"value": "[Paragon docs test] safe to delete",
"field_name": "subject"
},
{
"id": 360000480369,
"type": "Create",
"value": null,
"field_name": "type"
},
{
"id": 360000500497,
"type": "Create",
"value": "open",
"field_name": "status"
},
{
"id": 360000520625,
"type": "Create",
"value": "360000060358",
"field_name": "group_id"
},
{
"id": 360000540753,
"type": "Create",
"value": "360000040777",
"field_name": "assignee_id"
},
{
"id": 360000560881,
"type": "Create",
"value": "360000340813",
"field_name": "custom_status_id"
},
{
"id": 360000580009,
"type": "Create",
"value": "360000600377",
"field_name": "ticket_form_id"
},
{
"id": 360000620137,
"type": "Notification",
"via": {
"channel": "rule",
"source": {
"from": {
"deleted": false,
"title": "Notify all agents of received request",
"id": 360000640977
},
"rel": "trigger"
}
},
"subject": "[{{ticket.account}}] {{ticket.title}}",
"body": "A ticket (#{{ticket.id}}) by {{ticket.requester.name}} has been received. It is unassigned.\n\n{{ticket.comments_formatted}}",
"recipients": [
360000040777
]
}
],
"via": {
"channel": "api",
"source": {
"from": {},
"to": {},
"rel": null
}
}
},
{
"id": 360000680761,
"ticket_id": 35436,
"created_at": "2026-10-16T05:54:38Z",
"author_id": 360000040777,
"metadata": {
"system": {
"client": "axios/0.24.0",
"ip_address": "203.0.113.10",
"transaction_id": "01M51MDNKQTRNXX8FW0SR0X93V",
"location": "Example City, United States",
"latitude": 39.0469,
"longitude": -77.4903
},
"custom": {}
},
"events": [
{
"id": 360000700889,
"type": "Change",
"value": "high",
"field_name": "priority",
"previous_value": "normal"
}
],
"via": {
"channel": "api",
"source": {
"from": {},
"to": {},
"rel": null
}
}
}
],
"nextPageCursor": null
}Provider API: Zendesk Support API (v2).
Authorizations
Your Paragon User Token (JWT), which you can generate using your project's signing keys.
Path Parameters
Body
application/json
Response
200 - application/json
A page of ticket audits, for one ticket if ticketId is given and for the account otherwise. Each audit lists the events that changed the ticket. nextPageCursor is the Zendesk after_cursor when more results are available and null on the last page. Pass it as paginationParameters.pageCursor to load the next page.