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Required Scopes

To configure a Sync for Intercom, you need to request the following scopes from your Intercom OAuth application. Scopes tagged File Sync are for help center articles, and scopes tagged Ticket Sync are for tickets. Learn more about configuring scopes for your app in Adding Integrations.

Synced Objects

Intercom supports the following Synced Objects:
  • Files: Syncs help center articles from Intercom.
  • Tickets: Syncs tickets from Intercom.

Files

Send a request to Enable Sync to start a file sync of help center articles from Intercom.
Example
Configuration options:
string
An Intercom Help Center ID to limit the Sync scope to articles within a specific help center.If not specified, the Sync will ingest articles from all available help centers.

Tickets

Send a request to Enable Sync to start a ticket sync.
Example
Configuration options: Intercom ticket sync does not require any additional configuration options. The sync will ingest all available tickets from the user’s Intercom account.