Zendesk Integration

Manage tickets in Zendesk Support.

Setup Guide

1. Add Zendesk to Paragon

Click the "+" button in the workflow canvas and choose Zendesk from the sidebar. Under Choose your Zendesk account, select "Add new account for Zendesk" and enter the subdomain to the Zendesk account you want to connect to.

2. Query Zendesk

Once your Zendesk account is connected, you can add steps to perform the following actions:

  • Create Ticket

  • Update Ticket

  • Add Comment to Ticket

  • Search Tickets

  • Get Ticket by ID

  • Get Users

When creating or updating tickets in Zendesk, you can reference data from previous steps by typing {{ to invoke the variable menu.

Event Trigger

Event triggers can be used to run workflows based on events in your Zendesk account. For example, you might want to trigger a workflow whenever new tickets are created in Zendesk to sync your Zendesk tickets to your application in real-time.

You can find the full list of Event Triggers for Zendesk below:‌

  • New Ticket

  • Ticket Updated

Testing Event-based Triggers

You can test your workflow on different records using the Debugging Menu. Click the "use a different record as test data" dropdown menu for a list of available records.