Zendesk Integration

Manage tickets in Zendesk Support.

Setup Guide

1. Add Zendesk to Paragon

Click the "+" button in the workflow canvas and choose Zendesk from the sidebar. Under Choose your Zendesk account, select "Add new account for Zendesk" and enter the subdomain to the Zendesk account you want to connect to.

2. Query Zendesk

Once your Zendesk account is connected, you can add steps to perform the following actions:

  • Create Ticket

  • Update Ticket

  • Add Comment to Ticket

  • Search Tickets

  • Get Ticket by ID

  • Get Users

When creating or updating tickets in Zendesk, you can reference data from previous steps by typing {{ to invoke the variable menu.