> ## Documentation Index
> Fetch the complete documentation index at: https://docs.useparagon.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ServiceNow

## Synced Objects

ServiceNow supports the following Synced Objects:

* [Files](/managed-sync/api/file-schema): Syncs knowledge base articles from ServiceNow.
* [Tickets](/managed-sync/api/ticket-schema): Syncs tickets from ServiceNow.

## Files

Send a request to [Enable Sync](/managed-sync/api/enable-a-sync) to start a file sync of knowledge base articles from ServiceNow.

```json Example theme={null}
{
    "integration": "servicenow",
    "pipeline": "files",
    "configuration": {
        "kbId": "kb_knowledge_base_sys_id_here"
    }
}
```

**Configuration options:**

<ParamField path="kbId" type="string">
  A ServiceNow Knowledge Base ID to limit the Sync scope to articles within a specific knowledge base.

  If not specified, the Sync will ingest articles from all available knowledge bases.
</ParamField>

## Tickets

Send a request to [Enable Sync](/managed-sync/api/enable-a-sync) to start a ticket sync.

```json Example theme={null}
{
    "integration": "servicenow",
    "pipeline": "tickets",
    "configuration": {}
}
```

**Configuration options:**

ServiceNow ticket sync does not require any additional configuration options. The sync will ingest all available tickets from the user's ServiceNow account.