> ## Documentation Index
> Fetch the complete documentation index at: https://docs.useparagon.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk Integration

> Manage tickets in Zendesk Support.

## Setup Guide

### 1. Add Zendesk to Paragon

Click the "+" button in the workflow canvas and choose Zendesk from the sidebar. Under **Choose your Zendesk account**, select "Add new account for Zendesk" and enter the subdomain to the Zendesk account you want to connect to.

### 2. Query Zendesk

Once your Zendesk account is connected, you can add steps to perform the following actions:

* Create Ticket

* Update Ticket

* Add Comment to Ticket

* Search Tickets

* Get Ticket by ID

* Get Users

When creating or updating tickets in Zendesk, you can reference data from previous steps by typing `{{` to invoke the variable menu.

## Event Trigger

Event triggers can be used to run workflows based on events in your Zendesk account. For example, you might want to trigger a workflow whenever new tickets are created in Zendesk to sync your Zendesk tickets to your application in real-time.

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  <img src="https://mintcdn.com/paragon/867oBBVpxd2C3zc4/assets/Zendesk%20Webhook%20Triggers%20in%20Paragon%20Connect.png?fit=max&auto=format&n=867oBBVpxd2C3zc4&q=85&s=6377be708ad3bd49ecdd9fe54cfc0890" width="1954" height="1138" data-path="assets/Zendesk Webhook Triggers in Paragon Connect.png" />
</Frame>

You can find the full list of Event Triggers for Zendesk below:

* **New Ticket**

* **Ticket Updated**

#### Testing Event-based Triggers

You can test your workflow on different records using the **Debugging Menu**. Click the "use a different record as test data" dropdown menu for a list of available records.

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  <img src="https://mintcdn.com/paragon/867oBBVpxd2C3zc4/assets/Using%20different%20records%20as%20test%20data.gif?s=34f751362a69c5f3391eaaf39376d3f1" width="600" height="526" data-path="assets/Using different records as test data.gif" />
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