> ## Documentation Index
> Fetch the complete documentation index at: https://docs.useparagon.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Update Ticket



## OpenAPI

````yaml /actionkit/openapi.json POST /projects/{project_id}/tools/#ZENDESK_UPDATE_TICKET
openapi: 3.0.0
info:
  title: ActionKit Tools API
  version: 1.0.0
servers:
  - url: https://actionkit.useparagon.com
    description: US Cloud
security: []
paths:
  /projects/{project_id}/tools/#ZENDESK_UPDATE_TICKET:
    post:
      summary: Update Ticket
      parameters:
        - name: project_id
          in: path
          required: true
          schema:
            type: string
            description: >-
              Your Paragon Project ID. You can copy your Project ID from your
              dashboard URL or by clicking Copy Project ID under the Environment
              switcher.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                tool:
                  type: string
                  default: ZENDESK_UPDATE_TICKET
                parameters:
                  type: object
                  properties:
                    ticketId:
                      type: string
                      description: >-
                        Ticket ID : The ID of the ticket to update. (example:
                        "35436")
                    ticketSubject:
                      type: string
                      description: 'Subject (example: "Help, my printer is on fire!")'
                    requesterName:
                      type: string
                      description: >-
                        Requester Name : The name of the user who requested this
                        ticket. If you add this field, you must also specify a
                        Request Email in the next field. (example: "Jane
                        Customer")
                    requesterEmail:
                      type: string
                      description: >-
                        Requester Email : The subtitle of the user who requested
                        this ticket. (example: "jane@example.com")
                    assigneeId:
                      type: string
                      description: >-
                        Assignee ID : The Zendesk Agent assigned to this Ticket.
                        Use Connect Portal Workflow Settings to allow users to
                        select an Assignee. (example: "{{settings.assignee}}")
                    ticketType:
                      type: string
                      description: Type
                      enum:
                        - problem
                        - incident
                        - question
                        - task
                    ticketPriority:
                      type: string
                      description: Priority
                      enum:
                        - urgent
                        - high
                        - normal
                        - low
                    ticketStatus:
                      type: string
                      description: Status
                      enum:
                        - new
                        - open
                        - pending
                        - hold
                        - solved
                        - closed
                    ticketDueAt:
                      type: string
                      description: >-
                        Due At: If this is a ticket of type "task" it has a due
                        date (ISO 8601 timestamp).
                      format: date
                    ticketTags:
                      type: string
                      description: >-
                        Tags : The array of tags applied to this ticket.
                        (example: "["enterprise", "other_tag"]")
                    ticketExternalId:
                      type: string
                      description: >-
                        External ID : An ID you can use to link Zendesk Support
                        tickets to local records
                    ticketCustomFields:
                      type: object
                      description: |-
                        Custom fields (example: "[
                            { "id":    27642, "value": "745" },
                            { "id":    27648, "value": "yes" }
                          ]")
                      properties: {}
                  required:
                    - ticketId
                    - requesterName
                    - requesterEmail
                  x-integration: zendesk
              required:
                - tool
                - parameters
      responses:
        '200':
          description: Success
      security:
        - BearerAuth: []
components:
  securitySchemes:
    BearerAuth:
      type: http
      scheme: bearer
      bearerFormat: JWT
      description: >-
        Your [Paragon User
        Token](/getting-started/installing-the-connect-sdk#setup) (JWT), which
        you can generate using your project's signing keys.

````