> ## Documentation Index
> Fetch the complete documentation index at: https://docs.useparagon.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create Ticket



## OpenAPI

````yaml /actionkit/openapi.json POST /projects/{project_id}/tools/#FRESHDESK_CREATE_TICKET
openapi: 3.0.0
info:
  title: ActionKit Tools API
  version: 1.0.0
servers:
  - url: https://actionkit.useparagon.com
    description: US Cloud
security: []
paths:
  /projects/{project_id}/tools/#FRESHDESK_CREATE_TICKET:
    post:
      summary: Create Ticket
      parameters:
        - name: project_id
          in: path
          required: true
          schema:
            type: string
            description: >-
              Your Paragon Project ID. You can copy your Project ID from your
              dashboard URL or by clicking Copy Project ID under the Environment
              switcher.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                tool:
                  type: string
                  default: FRESHDESK_CREATE_TICKET
                parameters:
                  type: object
                  properties:
                    source:
                      type: string
                      description: >-
                        Source : The channel through which the ticket was
                        created. The default value is Portal. 1: Email, 2:
                        Portal, 3: Phone, 7: Chat, 9: Feedback Widget, 10:
                        Outbound Email
                      enum:
                        - '1'
                        - '2'
                        - '3'
                        - '7'
                        - '9'
                        - '10'
                    status:
                      type: string
                      description: >-
                        Status : The status of the ticket. 2: Open, 3: Pending,
                        4: Resolved, 5: Closed
                      enum:
                        - '2'
                        - '3'
                        - '4'
                        - '5'
                    priority:
                      type: string
                      description: >-
                        Priority : The priority of the ticket. 1: Low, 2:
                        Medium, 3: High, 4: Urgent
                      enum:
                        - '1'
                        - '2'
                        - '3'
                        - '4'
                    requesterId:
                      type: string
                      description: >-
                        Requester ID : User ID of the requester. Required if a
                        contact is already present.
                    subject:
                      type: string
                      description: 'Subject : Subject of the ticket.'
                    description:
                      type: string
                      description: 'Description : Content of the Ticket.'
                    name:
                      type: string
                      description: >-
                        Name : Name of the requester. If the phone number is set
                        and the email address is not, then the name attribute is
                        mandatory.
                    email:
                      type: string
                      description: >-
                        Email : Email address of the requester. If no contact
                        exists a new contact will be created. At least one of
                        Email, Phone, Twitter ID or Unique external ID is
                        required for creating a new contact.
                    phone:
                      type: string
                      description: >-
                        Phone : Phone number of the requester. If no contact
                        exists a new contact will be created. At least one of
                        Email, Phone, Twitter ID or Unique external ID is
                        required for creating a new contact.
                    uniqueExternalId:
                      type: string
                      description: >-
                        Unique External ID : External ID of the requester. If no
                        contact exists a new contact will be created. At least
                        one of Email, Phone, Twitter ID or Unique external ID is
                        required for creating a new contact.
                    twitterId:
                      type: string
                      description: >-
                        Twitter ID : Twitter handle of the requester.  If no
                        contact exists a new contact will be created. At least
                        one of Email, Phone, Twitter ID or Unique external ID is
                        required for creating a new contact.
                  required:
                    - source
                    - status
                    - priority
                    - subject
                    - description
                  x-integration: freshdesk
              required:
                - tool
                - parameters
      responses:
        '200':
          description: Success
      security:
        - BearerAuth: []
components:
  securitySchemes:
    BearerAuth:
      type: http
      scheme: bearer
      bearerFormat: JWT
      description: >-
        Your [Paragon User
        Token](/getting-started/installing-the-connect-sdk#setup) (JWT), which
        you can generate using your project's signing keys.

````